The Communication Lifeline of Hotel Industry


Professional service, rich guest experience and systematic hotel activities are the building blocks for success in the hospitality industry. Guest centric hotels require specialized communication solution to automate hotel operations and help their staff to respond from anywhere in the hotel premise.

Matrix offers a comprehensive solution for all communication needs of small budget to luxury hotels with 20 to 1500 rooms. Based on universal slots architecture and state-of-the-art design, Matrix hospitality PBXs are scalable as per the hotel requirements. Hotels can excel and differentiate themselves with Matrix hospitality solution complemented by hotel wizard, front desk management, ready PMS integration, voice mail system and built-in auto-attendant.


Key Features

  • Automatic Wake-up Calls and Reminders
  • Busy Lamp Field (BLF) Indication
  • Call Budgeting
  • Call Privileges
  • Call Cost Calculation
  • Check-in/Check-Out
  • Do Not Disturb
  • Third-Party PMS/CAS Integration
  • Guest-In/Guest-Out Status
  • Music-on-Hold
  • Mini Bar Status and Display
  • Message Notification
  • Room Status Display
  • Room Occupancy Status           
  • Room Clean Status
  • Room Shifting
  • Remote Programming
  • Room Monitoring (Baby Listening)
  • Room Reservation Status
  • Voice Mails and Messages
  • Web-based Front Desk User Wizard


  • Automate Routine Activities
  • Boost Staff Efficiency and Productivity
  • Enrich Customer Experience and Services
  • Increase Guest Satisfaction and Loyalty
  • Reduce Operating Costs
  • Extend Mobility to Staff Members
  • Easy Integration with Existing Telephony Interfaces
  • Systematic and Transparent Hotel Operations with PMS Application
  • Wide Connectivity Options as Wireless Phones and IP DECT


System Resource Description ETERNITY PE
(Hotel with 10-40 Rooms)
(Hotels with 100-200 Rooms)
(Hotels with 300-400 Rooms)
(Hotels with 500-1500 Rooms)
6SP 6S 12S 16S -
Built-in Operator Console Operator Consoles - - - 4 4
RS232C (COMM) Ports SMDR/PMS/CAS Interface 1 2 2 2 2
Analog Input Port External Music Source 1 1 1 1 1
Analog Output Port Public Address System 1 1 1 1 1
Digital Input Port Sensor or Panic Switch 1* 1 1 1 -
Digital Output Port Relay, Contactor, Door Lock 3* 3 3 1 -
Conference Number of Conference Participants 15 15 15 21 45#
Voice Messages
(16 Seconds Each)
Auto Attendant, Voice Help, Voice Tones 6 6 16 16 16
SLT Ports Single Line  Guest Room Phones 48 120 240 512 1344
DKP/DSS Ports Operator Console 24 96 96 128 128
VoIP Users Registration of VoIP Phones, Softphones and Mobile SIP Clients 50 500 500 999 1500*
COPorts Two Wire Trunk (CO) Lines 8 64 64 128 128
T1/E1/PRI Ports T1 or E1 Lines 6 6 8 8 24
BRI Ports ISDN BRI Network or ISDN Compatible Devices 12 24 32 32 32
Power Supply Option1(Mains):100-240 VAC, 47-63 Hz

Note: * From onwards ETERNITY LE V12R5.1.3, VoIP Card V2R6
            # Max. 21 Participants in Single Conference

Our Customers

Hotel Cambiago, Cambiago - Italy
Hotel Posta, Como - Italy
Hotel Prati, Castrocaro Terme - Italy
Hotel Club Roccaruja, Stintino - Italy
Residence Il Mulinaccio, Pievepelago - Italy
Hotel Calvanella, Sestola - Italy
Hotel La Contrada, Verbania Intra - Italy
Hotel Alexandra Plaza, Riccione - Italy
Hotel Dynasty, Sassuolo - Italy
Hotel Mediterranee, Lungomare - Italy
Hotel Schiller, Cervia - Italy
Hotel Audi, Rimini - Italy
Hotel Elba, Rimini - Italy
Mourya Rajadhani - Gujarat
Hotel International Residency - Maharashtra
Golden City, Kolkota - West Bengal
Hotel Samrat - Chandigarh
Thapovan Beach Resort, Mulloor - Kerala
B6 Panchali - Kerala
Hotel Varkala Park - Kerala
Edassery Mansion - Kerala
Edassery Resort - Kerala
Blooming Bay - Kerala
Ever Green Resort - Kerala
Mountain Mist - Kerala
Hotel Highland - Kerala
Thiruvambadi Beach Resort - Kerala
Hotel Pallavi - Gujarat

Hotel Phones

ETERNITY works in conjunction with wide range of hotel phones – such as analog phones, digital key phones, operator consoles, IP phones and mobile phones as hotel terminals.

IP Phones

SPARSH VP248 IP phone is a range of high-definition IP Phones. SPARSH VP248 supports a host of additional features providing the quick access to the hotel features at single touch of a button. VP248 is available in following two variants:
SPARSH VP248SE 2 Line x 24 Characters LCD Display with PoE
SPARSH VP248S 2 Line x 24 Characters LCD Display

Digital Key Phones

EON48 is a versatile, feature-rich and easy to use digital key phone. It provides all productivity boosting features at single touch access. EON48 is available in following two variants.

Operator Console

DSS 16x4 is an additional key expansion module for EON48S and EON48P. It offers 64 direct station selection keys with dual-color LED indication.